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fail-mikecohn

Most of us have seen this panic mode.
Everyone is freaking out.
They will be here in 4 days!
We must prepare.
-Clean under there.
-Fix this.
-Move that.
-Change these numbers.

The auditor/inspector/boss is in!
What if they see something that we have not seen?
We will be in trouble if our score is low.
If we don’t score well, _______ will happen.

We might be nervous because we aren’t doing the right things.

If we fake our way through this inspection and get a passing grade; are we passing? Why are we so consumed with preparation for a single person? Why are we so worried about what will happen? It’s usually because that someone says that this audit/visit is an important step. It is often because we are breaking a rule or three. How much revenue does this person bring your operation? Usually only costs.

If:
Our team gives us an A.
The customers give us an A.
The results are an A.
The inspector gives us a C.
Are we failing?

We might be nervous because we aren’t doing the right things. We might be nervous because we are out of touch. We know what we should do. We know what we are not doing.

If there are 100 things, we might decide that 5 things are not important to our mission. Maybe we can do them better a different way. We can take our 95% and carry on.

Sometimes it’s OK to break the rules. Sometimes it’s a simple Return On Investment (ROI) calculation. To fix this will cost this and only produces this, so forget it. Maybe our resources (efforts/labor/money) are better used elsewhere.

If we are doing something that is not in the best interest of our customer/brand/reputation, will we survive?

If we (literally) sweep the garbage under the rug, we may miss the opportunity to discuss why we can’t clean up the garbage. We may miss the opportunity to explain that we need help/resources/capital/equipment. We may miss a conversation about an outdated or cumbersome metric/policy/procedure. We may miss fixing the problem.

Let’s get ready for our employees. Let’s get ready for our customers. Let’s do things how we should do them. That doesn’t mean to do just what they wrote in the rule books.

Where are we today? Where will we be tomorrow? Are we acting legally and ethically? Can we sustain? Can we thrive? That is what matters.

Have the courage to know what is important. Have the courage not to prepare. Have the courage not to panic. Have the courage not to hide that you have chosen to neglect _______. Have the courage to be honest. Have the courage to say that item in the audit is irrelevant. It takes a lot of courage to change our mentality on what these “VIPs” mean.

What do you think?  Please share in the comments below.

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